Digital marketing strategy for social enterprises ( Part I)
Description
Objectifs
CRDT’s social enterprises lack a coherent digital marketing presence. Le Tonlé and CRDT Tours attract some visitors but rely mostly on word-of-mouth and Booking.com listings. No unified content strategy, social media plan, or SEO optimisation exists. Le Tonlé is welcoming around 400 pax/month and is active on Facebook, TikTok and Instagram.
PU volunteers are called upon because CRDT lacks in-house expertise in marketing strategy and has no financial support to pay for a training.
Intervention attendue du volontaire
1. Digital audit — Review the current online presence of all 2 entities: website, social media accounts, booking platforms, Google Business listings.
2. Target audience definition — Help the team define the key customer segments for each entity (nationalities, booking channels, motivations, budget ranges).
3. Content strategy — Co-design a 6-month content calendar (posts, photos, videos, stories) for Facebook/Instagram/LinkedIn per entity. Practical photography and video guidance for the team.
4. SEO & booking optimisation — Optimise Le Tonlé and CRDT Tours listings on Google, Booking.com, Airbnb, or TripAdvisor as relevant. Review and improve website content for SEO.
5. Staff training — Train 2–3 staff members to produce content independently after the mission (photography, caption writing, scheduling tools like Meta Business Suite).
6. Action plan — Deliver a written 6-month digital marketing action plan per entity.
There is a junior staff member responsible of communications.
Remarque(s)
Many sites to visit during you days off (Royal Palace, National Museum, Sunset Rivercruise on the Mekong, Wat Phnom Temple, Tuol Sleng genocide museum, Central Market, Russian Market, …)
Kratie is a small town on the Mekong River (4–5 hours from Phnom Penh by bus). It offers basic touristic infrastructure, eco-tourism activities with local communities, and the possibility to observe the rare Irrawaddy dolphins. Malaria and dengue are present — preventive medication recommended. Avoid walking alone at night.
Le Tonlé guesthouse and restaurant is CRDT’s own social enterprise — the volunteer will be staying and working in the organisation’s actual operational context, which is a unique advantage.
Working hours: Monday to Friday, 8:00 am – 5:00 pm. Sessions at CRDT office, flexible according to availability and agenda.
Indicative agenda:
Day 1-2: Arrival Phnom Penh, overnight.
Day 3: Welcome, organisational tour, review of existing digital assets.
Day 4: Digital audit — Le Tonlé and CRDT Tours (website, social media, booking platforms).
Day 5: Digital audit —Target audience definition workshop.
Day 6: Content strategy co-design. Editorial calendar for Le Tonlé and CRDT Tours.
Day 7-8: Day off.
Day 9: Content production day – training
Day 10: SEO and booking platform optimisation (Le Tonlé, CRDT Tours).
Day 11: Staff training — content creation, scheduling tools, caption writing.
Day 12: Content strategy. Action plan finalisation. Written deliverables, debrief with leadership, validation of action plans. Day Day 13: Report writing, finalization and departure from Kratie.
Day 14: Departure from PP.
Type de bénéficiaires
Secondary: CRDT’s Executive Director and management team.
The direct beneficiaries are the staff members who are responsible for, or who will work closely and on an ongoing basis with, the volunteer, and who benefit directly from the volunteer’s capacity-building activities. The indirect beneficiaries are those who work alongside the volunteer and receive training from them, including key members of the community, where applicable.
Profil des bénéficiaires
Nombre de volontaires requis
1 volontaires
Motivation attendue
Hands-on teaching approach, able to train non-technical staff.
Photography/videography skills for social media content a strong plus.
Knowledge of Booking.com, Google Business, TripAdvisor, Meta Business Suite.
Le partenaire
Notre partenaire local
Cambodian Rural Development Team (CRDT)
Historique
The Cambodian Rural Development Team (CRDT) was created in 2001 by four Cambodian students. They came from poor rural backgrounds and were the first generation to go to university. Belonging to the first educated generation after the Khmer Rouge period, the 4 founders of the Cambodian Rural Development Team (CRDT) were disadvantaged rural children. Access to education was an uphill struggle. Hard work and extraordinary circumstances saw CRDT founders meeting at university, and being in the minority coming from underprivileged backgrounds, they banded together as a team. They developed a shared vision for the future of Cambodia – ‘one free from environmental degradation and poverty’ as they found that in Cambodia few rural people survive entirely on what they produce from their own land. They supplement their livelihoods by hunting, fishing or gathering forest products. But overfishing and deforestation are threatening both this way of living and ecosystems. The Mekong River Dolphin and many other critically endangered species are on the verge of extinction due to destructive natural resource usage. CRDT founding members come from rural backgrounds so it’s no stretch of the imagination to learn that they care about rural communities. They experienced poverty first hand in their youth, and saw how closely linked poverty is to natural resources. If livelihoods are tied to environmental issues, a population exploding after years of atrocities means more people sharing Cambodia’s natural bounty. This free-for-all of natural resource exploitation cannot last. CRDT has high technical expertise and extensive experience in environmentally appropriate agriculture development, increasing food security, supporting market linkages and income generation, natural resource management, non-timber forest products, water and sanitation, renewable energy technologies, eco-tourism and community empowerment. Currently, the organisation focuses on three of Cambodia’s north-eastern provinces: namely Kratie, Steung Treng (along the Mekong) and Mondulkiri. The projects’ target communities are selected in conjunction with conservation partners, World Wide Fund for Nature (WWF) and Wildlife Conservation Society (WCS), to be areas of particular interest for conservation where biodiversity is threatened by livelihood activities and exploitation of natural resources. CRDT supports approximately 6,000 families in rural Northeastern Cambodia in those 3 provinces. Most of these families are from ethnic minorities and are subsistence farmers living in protected areas. CRDT close partners WWF and Wildlife Conservation Society (WCS) provide technical support such as training on conservation, monitoring and evaluation. CRDT also has partnerships with Délégation Catholique pour la Coopération (DCC) and Volunteer Services Overseas (VSO), which provide long-term volunteers supporting the work of the organisation. CRDT employs 27 people among which 6 advisers, foreign and local. CRDT current programs focus on: – Food Security: supporting livestock, aquaculture and vegetable production, and increasing the yield of rice crops in order to ensure communities have access to a protein-rich and varied diet, and to diversify food sources to equip villagers to adapt to a changing climate. – Income Generation: enabling farmers to identify value chains and directly access markets to generate income raises standards of living. Diversifying income through the creation of small businesses such as community-based tourism, which brings a range of community benefits. – Water & Sanitation: supporting families to build their own rainwater collectors next to their homes, which is a relatively clean, free and close source of water to be used for household consumption. CRDT also supports agricultural beneficiaries to set up small irrigation aids such as river hand pumps, which brings river water closer to the fields and enables farmers to grow off-season vegetables and sell them at profit. – Renewable Energy: CRDT beneficiaries are highly dependent on firewood and exploitative natural resource management practices for their daily energy needs, despite many communities living in protected biodiversity areas. CRDT therefore tries to focus on providing for these needs sustainably, by developing a number of rural renewable energy technologies including biogas, micro-hydro and solar. – Environmental Education and Waste Management: To CRDT, this means demonstrating how livelihoods link to sustainability, forming values to enable communities to understand their environment, reduce exploitation and manage their natural resources responsibly, at a time of climatic uncertainty. – CRDTours: specializes in responsible tourism in the Mekong provinces of Kratie and Stung Treng. All tours directly support local communities and environmental conservation through donations to CRDT. – Conversations with Foreigners: Conversations With Foreigners (CWF) is an English-language centre set up to provide sustainable funding for CRDT’s work. – Le Tonlé: Le Tonlé Tourism Training Center is a not-for-profit training guest house providing vocational training to disadvantaged youth from Cambodia’s Northeastern provinces of Kratie, Stung Treng, Ratanakiri, and Mondulkiri.
Informations pratiques
Accueil et transfert
Return journey: bus from Kratie to Phnom Penh on the last working day (Friday).
Aéroport d’arrivée
Hébergement
10-15mn away from the office in tuktuk.
In Kratie: Le Tonlé guesthouse (individual private room, key-lock, private bathroom, Wi-Fi). Meals at the guesthouse restaurant or nearby. CRDT will arrange accommodation.
Matériel disponible sur place
CRDT office: projector, meeting room, stable Wi-Fi.
Smartphones are available with the team for content production practice.
CRDT has a good camera and drone for use. However, if the volunteer has other equipment and is easy to bring, please do so.
Code mission : CB1KC12
Partenaire :
Cambodian Rural Development Team (CRDT)
Localisation :
Cambodge, Asie, Phnom Penh & Kratie
Langues :Anglais
Type d’intervention :
Formation pour adultes
Compétences :
Création médias
Dispositif(s) possible(s) :
Congé Solidaire, Mission Solidaire
Durée :
2 semaines
Dates :
Mission disponible toute l’année