Hospitality training for local communities on the Tonle Sap Lake – Prek Toal Village

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Hospitality training for local communities on the Tonle Sap Lake – Prek Toal Village

The volunteer will be in charge of training the local community on the best practices and behavior when welcoming tourists who embark on an eco tour with Osmose.

Objectives

The Osmose project is a pilot action initiated in 1999 combining environment and development in the Prek Toal area on the Tonle Sap Lake in Cambodia. The site is the home to the last colonies of large waterbirds in Southeast Asia, then threatened with extinction by the massive collection of eggs and young birds. The project's approach is original in that it integrates the conservation of the colonies, environmental education, and ecotourism, with the aim of equitable development of the surrounding lake communities. Osmose implemented Ecotourism visits to the bird sanctuary and the floating village of Prek Toal in order to:

• Create local jobs
• Generate direct income and indirect income
• Fund the environmental education program
• Provide school and health support
• Promote ecotourism and environmental protection

As part of the tours organized by Osmose, the tourist get to meet and support the local community’s homestays, restaurants and shops.

However, as the community is very remote and has not received any hospitality training in the past; their behavior is sometimes not adapted to the tourists visiting the village.

Osmose’s local staff is composed of former guides who do not have the experience needed in hospitality management to provide this kind of training.

Better hospitality skills would allow the community to offer a better experience to the visitors, increase the tips and sales on-site and be profitable for Osmose’s tour image and ratings.

Intervención esperada del voluntario

The volunteer will have to analyze the local community’s current approach and behavior regarding tourists and use his/her experience to provide recommendation on how to welcome and provide services to tourists. The recommendations need to be adapted to each profession:
• Sellers
• Jacinth wavers artisans
• Hosts
The content of the training must cover:
• The different tourists’ profiles and expectations
• Best practices for delivering quality service: dos and don’ts
• Guidance regarding professional appearance, actions and behavior
• Language to use when interacting with visitors
As the local communities did not receive any hospitality training in the past, the training must be adapted to their level. The volunteer must adopt a practical approach by creating reality-like situations and showing examples.

Nota(s)

1 day of observation on the lake in order to understand the needs for each activity.

The accommodation provided on the Lake is a homestay, the volunteer will sleep in a shared room and experience the local way of living. The accommodation comfort is basic but sufficient to ensure the well being of the volunteer during 3 nights.

During 1 week, the volunteer will stay in Siem Reap to prepare the training

On the lake (can be changed according to the identified needs)
• 1 day training hospitality general issue for all
• 1 day training for women in the restaurant
• 1 day training for waving women
• 1 day training for homestay families

Tipo de beneficiario

Adults - local community living on the Tonle Sap Lake

Perfil_del_beneficiario

Most part of the beneficiaries joined primary school only, some did the secondary school.
Restaurant: can read and write (about 35 years old)
Homestay: can read and write (40 years old)
Saray wavers: old people cannot read and write only speak and listen (about 30 years old for young group + between 50 and 60 years old)
Only women
Level of hospitality: beginners

Dispositivo(s) posible(s)

Congé Solidaire;Mission Solidaire

Motivación esperada

Strong motivation to improve local skills and share knowledge.
Motivation to discover a new culture and a different way of life. The volunteer must be comfortable with staying in a remote area for several days and be able to easily adapt to rural Cambodia’s culture and way of living.

Nuestro socio local

Osmose

Histórico

OSMOSE’s goal is to promote harmony between the local communities and the Prek Toal Ramsar Site and to facilitate both the conservation of the Tonle Sap environment and the sustainable livelihoods of the floating village communities.
OSMOSE’s approach supports the conservation of Prek Toal’s critical waterbird colonies through Ecotourism, Environmental Education and Social support.
The Osmose project is a pilot action initiated in 1999 combining environment and development in the Prek Toal area on the Tonle Sap Lake in Cambodia. The site is the home to the last colonies of large waterbirds in Southeast Asia, then threatened with extinction by the massive collection of eggs and young birds. The project's approach is original in that it integrates the conservation of the colonies, environmental education, and ecotourism, with the aim of equitable development of the surrounding lake communities. After six years of perseverance, the bird colonies are saved, 1000 children are following the environmental education program, and Osmose is the leading player in tourism in the area.

In addition, 100 families below the poverty line benefit from social, medical and educational support and/or alternative income-generating activities to fishing that is not dependent on declining natural resources.

Main projects:

• Environmental education (indoors and outdoors classes)
• Developing income-generating activities for the people on the lake such as jacinth waving, restaurant, hosting, and paddle boat
• Creating a local cooperative to manage economics activities.
• Support this cooperative in order to get its full independence
• Eco-tourism
• Training guides specialized in birds
• Implementing floating gardens
• Mobiles clinics
• Distributing filters and train people to use and maintain it

Bienvenido y transferencia

A member of Osmose’s staff will welcome the Planète Urgence volunteer at the airport and accompany him/her to his accommodation in a taxi (approx. 20min)

Aeropuerto de llegada

Siem Reap

Alojamiento

The volunteer will be staying at a Hotel around 10 minutes from Osmose’s office by Tuktuk.

The volunteer will also be staying at the community homestay for 3 nights on the Tonle Sap Lake during the training. The floating village is a 2 hours trip by car and boat from Siem Reap.

Material disponible in situ

White board, table, chairs (using Osmose school platform)

Le financement d’une mission

Pourquoi payer pour partir en mission ?

Planète Urgence a fait le choix de s’associer à de petites structures, qui n’ont pas les moyens de rémunérer leurs volontaires mais qui ont un réel besoin d’appui et prend donc le parti de soutenir des associations aux moyens très limités.  En savoir plus.

 

Outre l’organisation logistique, le don mission permet la mise en place d’un réel processus de montage de projet avec le partenaire local. Notre équipe s’assure ainsi du réel impact des missions pour les communautés. Découvrez ce que comprend les frais d’une mission.

 

Par ailleurs, il n’existe pas de financements publics ou institutionnels pour encourager le développement du volontariat international de courte durée sur le thème de la formation professionnelle ou du partage de compétences. C’est pourquoi Planète Urgence demande aux entreprises dans le cadre du Congé Solidaire® et aux volontaires pour les Missions Solidaires de participer aux frais de la mission.

 

Notre Principe de solidarité

Le don mission ne correspond pas au montant réel du coût de la mission choisie par le volontaire mais a été calculé sur la base du coût moyen de nos missions. Nous avons fait ce choix pour ne pas favoriser certaines missions moins coûteuses que d’autres et permettre ainsi à tous nos partenaires de recevoir de manière équitable des volontaires intéressés par leurs actions.

 

Sur le même principe, le financement des offres de volontariat repose lui aussi sur ce concept solidaire : pour une même mission de 2 semaines, le don mission du Congé Solidaire® est plus élevé que celui d’une Mission Solidaire. Le coût des missions résulte en effet d’un équilibre entre ces deux sources de financement permettant ainsi aux personnes ne bénéficiant pas du soutien de leur employeur de partir en mission.

 

Le don ne comprend pas :
– le billet d’avion (dans le cadre d’un Congé Solidaire®, certains employeurs peuvent assumer également le coût)
– les vaccins éventuels,
– le visa éventuel

Tout comme le don mission, ces frais peuvent donner lieu à une défiscalisation.

Les dons de missions, défiscalisable à 66%

Tous les dons de missions ouvrent droit 66% de défiscalisation. Les dons sont déduits du montant de l’impôt sur le revenu à hauteur de 66% pour les particuliers. Ainsi, par exemple, un don de 1 850 € après défiscalisation, reviendra à 629 € pour un particulier. . Les frais entourant la mission sont aussi éligibles à la défiscalisation. En savoir plus

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Planète Urgence accompagne les volontaires dans la recherche de financement

Planète Urgence accompagne ses volontaires dans la recherche de financement afin que les missions soient ouvertes à tous. Il est possible de créer une page de collecte/crowdfunding. Tous les dons effectués par son réseau seront déduits du don global sur les sites partenaires de Planète Urgence. Les donateurs bénéficieront d’une déduction fiscale de 66% du montant de leur don en faveur de la mission.

Estoy aplicando

Estoy aplicando

CB2UC2

Socio : Osmose


Cambodge, Siem Reap

GPS : lat 13.3645
lon 103.835354


Idiomas :

Anglais


Tema : Entreprenariat Social

Tipo de intervención : Formation pour adultes

Competencias : Commerce, Tourisme


Número de voluntarios en la tarea : 1


Duración : 2 semaines

Dates :

📅 01-07-2020 au 01-11-2020