{"id":48096,"date":"2025-12-05T01:05:08","date_gmt":"2025-12-05T00:05:08","guid":{"rendered":"https:\/\/planete-urgence.org\/mission\/training-on-ota-platform-setup-to-develop-ecotourism\/"},"modified":"2026-05-21T01:05:07","modified_gmt":"2026-05-20T23:05:07","slug":"training-on-ota-platform-setup-to-develop-ecotourism","status":"publish","type":"mission","link":"https:\/\/planete-urgence.org\/en\/mission\/training-on-ota-platform-setup-to-develop-ecotourism\/","title":{"rendered":"Training on OTA platform setup to develop ecotourism"},"content":{"rendered":"
\n
\n\n
\n\n\n\n\t
\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t
\t\n\t\t\t\t\t\t\"Training\n\t\t\t\t\t\t<\/div>
Our missions<\/a><\/div>\n \t\n\t\t\t\t\t
\t\n \n\t\t\t\t\t\t

Training on OTA platform setup to develop ecotourism<\/h1>\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\t\n \n\t\t\t\t
\n\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
The volunteer will oversee reinforcing the team to establish Osmose NGO’s presence on major Online Travel Agency (OTA) platform to increase visibility and bookings for community-based ecotourism activities.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span> Description\n\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t

Objectives<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t
Osmose is a non-profit NGO initiated in 1999 combining environment and development, its projects aim at protecting the unique flooded forests and biodiversity of the Tonle Sap Lake The organization works closely with local communities to promote sustainable livelihoods through eco-tourism, environmental education, and conservation activities. One of its key missions is the preservation of rare bird species, especially in the Prek Toal Bird Sanctuary. Osmose also supports floating village families by providing training, income-generating opportunities, and social programs. Through its community-centered approach, the NGO aims at balancing environmental protection with improved well-being for local residents.
\n
\nOsmose currently relies heavily on partner agencies and word-of-mouth bookings, limiting reach and revenue potential. The team lacks expertise in OTA platforms (GetYourGuide, Klook, Airbnb Experiences) and digital marketing tools.
\n
\nThe mission’s goals are:
\n \u2022 Diversify booking channels beyond All Dreams Cambodia partnership.
\n \u2022 Reach international travelers directly through major OTA platforms.
\n\u2022 Build team capacity for independent digital operations.
\n \u2022 Increase transparency and control over pricing and availability.
\n\u2022 Generate sustainable revenue to support conservation and education programs.
\n
\nThe team has strong conservation and tourism operation skills but limited digital marketing experience. Internet connectivity challenges in remote Prek Toal location. They need to balance tourism growth with conservation mission.
\nMAIN FINAL OBJECTIVE: Digitalize and optimize Osmose’s ecotourism distribution channels to increase revenue and reduce dependency on single booking channels.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>
\n\t\t\t\t\t\t\t\t\t\t\t\t

Action expected of the volunteer<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t
WEEK 1 Agenda – Platform Setup & Analysis: \u2022 Digital audit of existing online presence (TripAdvisor, Facebook, website) \u2022 Competitive analysis of similar operators in Cambodia \u2022 Create and configure GetYourGuide, Klook, Airbnb Experiences accounts \u2022 Optimize TripAdvisor and Google Business Profile \u2022 Configure booking systems and payment processing.
\n
\nWEEK 2 Agenda – Team Training & Systems: \u2022 Platform management training (dashboards, workflows) \u2022 Content and pricing strategy development \u2022 Create response templates and FAQs \u2022 Documentation (SOPs in English & Khmer) \u2022 Performance tracking dashboard setup.
\n
\nIMPROVEMENTS: Professional presence on 5+ major booking platforms, team capability to manage bookings independently, increased online visibility, diversified revenue streams.
\n
\nMETHOD: 70% hands-on practical training, 20% system setup, 10% documentation. Daily debriefs and practice exercises.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>
\n\t\t\t\t\t\t\t\t\t\t\t\t

Note(s)<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t
SCHEDULE: Monday-Friday, 8AM-5PM, 6-8 hours\/day at Osmose office. 10 working days over 2 weeks. Flexibility for Prek Toal field trips.
\n
\nTYPICAL DAY: 8-9AM briefing, 9AM-12PM training, 12-1PM lunch, 1-4PM Work on the next day or debrief. WiFi at office, mobile data as backup. Respectful dress (shoulders\/knees covered). Khmer greetings appreciated.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>
\n\t\t\t\t\t\t\t\t\t\t\t\t

Type of beneficiaries<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t
4 direct beneficiaries: Sovann (M, Reservations Manager), 2-3 Osmose team members (M\/F, admin\/operations), Lise Marion (F, Projects Coordinator)
\n
\nINDIRECT: 25+ CBET group members, 8-10 local guides, 3 educators, 1,000+ students, Prek Toal community.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>
\n\t\t\t\t\t\t\t\t\t\t\t\t

Profile of beneficiaries<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t
All the beneficiaries are totally beginners in OTA platform.
\nSovann: University degree, fluent English\/Khmer, intermediate digital literacy, 10+ years tourism experience.
\n
\nBackup trainees: High school to university, intermediate English, basic to intermediate digital literacy, ages 25-40 All literate, comfortable with technology. Translator is not required. Training materials will be delivered in English & Khmer.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Number of volunteers required<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

From 1 à volunteers<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t\t\t\t\t\t

Expected motivation<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t

-Passionate about conservation, biodiversity, community development, environmental education, responsible tour.
\n– Focused on capacity building and knowledge transfer, patient with infrastructure challenges, long-term organizational development.
\n-Eager to learn about Cambodia and Tonle Sap, respectful, flexible, interested in community engagement, UNESCO Biosphere Reserve;
\n
\nExperience required: 1 to 3+ years digital marketing\/e-commerce, proven OTA platform track record, training\/teaching experience will be apreciated.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span> The partner\n\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t

Our local partner<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t

Osmose<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t\t\t\t\t\t

History<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t

OSMOSE\u2019s goal is to promote harmony between the local communities and the Prek Toal Ramsar Site and to facilitate both the conservation of the Tonle Sap environment and the sustainable livelihoods of the floating village communities.
\nOSMOSE\u2019s approach supports the conservation of Prek Toal\u2019s critical waterbird colonies through Ecotourism, Environmental Education and Social support.
\nThe Osmose project is a pilot action initiated in 1999 combining environment and development in the Prek Toal area on the Tonle Sap Lake in Cambodia. The site is the home to the last colonies of large waterbirds in Southeast Asia, then threatened with extinction by the massive collection of eggs and young birds. The project’s approach is original in that it integrates the conservation of the colonies, environmental education, and ecotourism, with the aim of equitable development of the surrounding lake communities. After six years of perseverance, the bird colonies are saved, 1000 children are following the environmental education program, and Osmose is the leading player in tourism in the area.
\n
\nIn addition, 100 families below the poverty line benefit from social, medical and educational support and\/or alternative income-generating activities to fishing that is not dependent on declining natural resources.
\n
\nMain projects:
\n
\n\u2022\tEnvironmental education (indoors and outdoors classes)
\n\u2022\tDeveloping income-generating activities for the people on the lake such as jacinth waving, restaurant, hosting, and paddle boat
\n\u2022\tCreating a local cooperative to manage economics activities.
\n\u2022\tSupport this cooperative in order to get its full independence
\n\u2022\tEco-tourism
\n\u2022\tTraining guides specialized in birds
\n\u2022\tImplementing floating gardens
\n\u2022\tMobiles clinics
\n\u2022\tDistributing filters and train people to use and maintain it<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div> \n\n\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span> Useful informations\n\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t

Welcome and transfer<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t
The volunteer will be picked up at the airport by Osmose staff. Transfer 15-20km, 30-40 min by car. Daily: 5-10 min to office by tuk-tuk\/bicycle. Prek Toal field visits takes about 2 hours per boat. No night travel.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>
\n\t\t\t\t\t\t\t\t\t\t\t\t

Arrival airport<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t
Siem Reap AIRPORT.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>
\n\t\t\t\t\t\t\t\t\t\t\t\t

Hosting<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t
Guesthouse\/small hotel in Siem Reap. Private single room with lock, private bathroom (hot water), AC\/fan, mosquito net, WiFi, electricity (220V, occasional outages). Clean, secure, walking\/cycling distance to office. Near restaurants and shops available.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>
\n\t\t\t\t\t\t\t\t\t\t\t\t

Equipment available on site<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t
2-3 desktop computers are available (Windows 10), Microsoft Office, internet browsers, Gmail, Google Drive, basic photo editing, smartphones (Android), digital camera, WiFi (speed varies), printer\/scanner, workspace.
\n
\nLIMITATIONS: No professional video editing software, limited high-res photography equipment, no backup power
\n
\nThe volunteer should bring its personal laptop, power adapter (220V Type A\/C\/G), external hard drive, VPN if needed.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div> \n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t \n\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\tApply<\/a>\n\t\t\t\t\t\t<\/p>\n \n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\n\n\t\t\t\t\t\t
\n \n \t

\n \tApply<\/a>\n <\/p>\n \n

\n \n

Code mission : <\/span>CB2UC7<\/p>\n

Partner :<\/span>
Osmose<\/p>\n

Localisation :<\/span>
Cambodge, Asie, Siem Reap<\/p>\n\t\t\t\t\t\t\t\t

Languages :<\/span>

Anglais<\/b><\/p><\/div>\n

Type of intervention :<\/span>
Formation pour adultes<\/p>

Skills :<\/span>
Communication, Coordination de projet<\/p>

Possible scheme(s) :<\/span>
\n\t\t\t\t\t\t\t\t\t\tCong\u00e9 Solidaire<\/a>, Mission Solidaire<\/a>\n\t\t\t\t\t\t\t\t\t<\/p>

Duration :<\/span>
2 semaines<\/p>

Available all year round<\/span><\/p><\/div>\n\t\t\t\t\t\t\t

\n \tOur missions<\/a>\n <\/p>\n \n

\n \n \n <\/div>\n \n <\/div>\n \n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t\t<\/div>\n\n\t<\/section>\n\n